Privacy Policy

This Privacy Policy describes how Divy Aura (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through payment providers)

Order Information

  • Products purchased
  • Transaction details
  • Order history

Technical Information

  • IP address
  • Browser type
  • Device information
  • Pages visited and browsing activity on our website

This information helps us provide a better shopping experience and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and deliver your orders
  • To communicate with you regarding your order or inquiries
  • To improve our website, products, and customer experience
  • To send updates, promotional offers, or marketing communications (only if you opt in)
  • To detect and prevent fraud or unauthorized activities
  • To comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Analyze website traffic and performance
  • Provide personalized recommendations

You can choose to disable cookies through your browser settings, but some parts of our website may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party services to operate our store and provide services such as:

  • Payment processing
  • Shipping and logistics
  • Website analytics
  • Marketing tools

These third parties only receive the information necessary to perform their services and are required to keep your data secure and confidential.

Examples may include payment gateways, analytics platforms, and shipping providers.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

These measures include:

  • Secure servers
  • Encrypted payment processing
  • Restricted access to sensitive information

While we follow industry best practices, no method of data transmission over the internet is completely secure. However, we continuously work to maintain the highest possible level of security.

6. Customer Rights

As a customer, you have the right to:

  • Request access to the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Request deletion of your personal data where applicable
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.

8. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Store Name: Divy Aura
Email: divyaura24@gmail.com