Terms of Service

These Terms of Service (“Terms”) govern your use of the website operated by Divy aura (“we”, “our”, “us”). By accessing or purchasing from our store, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Account Terms

By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or guardian.

You agree to provide accurate, complete, and current information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

We reserve the right to suspend or terminate accounts if any fraudulent, abusive, or suspicious activity is detected.

2. Pricing and Payment

All prices listed on our website are displayed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to modify product prices at any time without prior notice. Payment must be completed at the time of purchase through the available payment methods provided on our website.

Payments are securely processed through trusted third-party payment gateways. We do not store sensitive payment information such as credit or debit card details.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and details on our website are accurate and up to date.

However, we do not guarantee that product descriptions, images, or other content are completely error-free, accurate, or current. Minor variations in color, packaging, or fragrance may occur.

If a product received does not match its description, customers may contact us for assistance.

4. Order Acceptance

Placing an order on our website does not guarantee acceptance of the order.

We reserve the right to:

Refuse or cancel any order at our discretion
Limit quantities purchased per customer
Cancel orders suspected of fraudulent activity

If your order is cancelled after payment has been processed, a full refund will be issued through the original payment method.

5. Shipping and Delivery

Orders are usually processed within [24-48 hours] after payment confirmation.

Delivery times may vary depending on the shipping location, courier services, and external factors beyond our control. While we strive to deliver orders within the estimated timeframe, delays may occasionally occur.

Customers will receive tracking information once their order has been shipped.

6. Returns and Refunds

We aim to provide high-quality products and customer satisfaction.

Returns or refunds may be accepted under certain conditions, such as:

Damaged products during delivery
Incorrect items received

Customers must contact us within the specified return period after receiving the product. Products must be unused and in their original packaging where applicable.

Refunds will be processed after verification of the returned product.

For assistance with returns or refunds, please contact us at divyaura24@gmail.com.

7. Prohibited Uses

You agree not to use our website or services for any unlawful or prohibited purposes, including but not limited to:

Violating any applicable laws or regulations
Engaging in fraudulent or misleading activities
Attempting to gain unauthorized access to our systems
Distributing harmful software such as viruses or malware
Using our website in a way that could damage or disrupt our services

We reserve the right to terminate access to users who violate these terms.

8. Limitation of Liability

To the fullest extent permitted by law, Divy aura shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

Our liability, where applicable, will not exceed the amount paid by the customer for the product in question.

9. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the jurisdiction of the courts located in [CITY / STATE IN INDIA].

10. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: Divy aura
Email: divyaura24@gmail.com