Shipping policy

At [Divy Aura], we strive to deliver your orders quickly, safely, and reliably. This Shipping Policy outlines how we process, ship, and deliver orders placed through our store.

1. Order Processing Time

All orders are processed within [24–48 hours] after payment confirmation.

Orders are processed during regular business days (Monday to Saturday, excluding public holidays). Once your order has been processed and dispatched, you will receive a confirmation notification along with tracking details.

Please note that during peak seasons, sales, or promotional periods, processing times may take slightly longer.

2. Shipping Methods

We partner with trusted courier and logistics providers to ensure safe and timely delivery of your orders.

Shipping may be handled through reliable courier partners such as:

  • Delhivery
  • Blue Dart
  • DTDC
  • Ekart
  • Other trusted logistics partners

The courier service used may vary depending on your delivery location and service availability.

3. Delivery Timeframes

Estimated delivery times depend on your location:

  • Metro Cities: 3–5 business days
  • Other Cities and Towns: 4–7 business days
  • Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary due to factors such as courier delays, weather conditions, or regional restrictions.

4. Shipping Costs

Shipping charges may vary depending on the order value, delivery location, and ongoing promotional offers.

Typical shipping scenarios may include:

  • Free shipping on eligible orders above 499rs.
  • Standard shipping charges applied to orders below the minimum value

Shipping costs will be clearly displayed during the checkout process before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp.

You can use this tracking number to monitor the delivery status of your order directly through the courier partner’s website.

If you do not receive tracking information within [24–48 hours] after placing your order, please contact us for assistance.

6. Delivery Issues and Delays

While we do our best to ensure timely deliveries, delays may occasionally occur due to factors beyond our control, including:

  • Courier service delays
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete shipping address provided by the customer

If your order is significantly delayed or if you experience any delivery issues, please contact our support team and we will assist you as quickly as possible.

7. International Shipping

Currently, Divy Aura ships primarily within India.

If international shipping becomes available in the future, shipping costs, delivery timelines, and applicable customs duties will be communicated during checkout.

8. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Store Name: Divy Aura
Email: divyaura24@gmail.com

We are always happy to assist you and ensure a smooth shopping experience.